Faq

You'll receive an instant mail after successfully placing an order.

We will be shipping all orders after 10th of May once Lockdown in India opens up. All orders will be shipped via Express shipping via DHL Express.

Hey! We ship worldwide!

Yes, you can make changes to shipping address till we haven't shipped the order. If you still want to make changes after we have dispatched the order, you'll be charged extra.

No, we are offering Free Shipping as of now.

Yes. The import duty/ taxes shall be paid by the buyer if and when applicable in accordance to the country authorizations and policies.

We have most reliable shipping companies as our shipping partners so that you won't face any trouble in receiving orders.
For Express Shipping - FedEx/DHL/ARAMAX
For Standard Shipping - Indian Post

From our side, we positively dispatch an order within the given time frame, unless there is some technical issue. Once we dispatch, it then becomes your responsibility to track your order on the shipping company's website using the tracking number we have provided you through e-mail and SMS.

Our Express shipping only attempts twice to deliver an order at an address provided by you. If you fail to receive an order, the shipping company puts it in their warehouse. The order is destroyed after 10-15 days as the nature of the shipment is International.

We do not refund for the same. It is customers responsibility to be physically present on either of the two times when the shipment
arrives at the address.

Once we dispatch your order, you will receive an e-mail and SMS which will have a tracking number and link to shipping company's website. From here on, you have to follow up on the shipping company's website regarding delivery of your order using the tracking code we have sent you.

From our end we process an order within the time frame mentioned above. Any delay from shipping company due to technical or natural reasons can result in the overall delay of an order. Please contact the customer care department from the shipping company's website to seek help if your order is being delayed.

Yes, we offer 14 days Return but please note every product is handmade with vegetable dyes. This may cause the color to look a little dull in comparison to the ones with chemicals infused in it. Also, there may be asymmetry in the print due to hand printing.

Please get in touch within 48 hours after receiving the order. Send a mail at info@blockprintcompany.com describing the scenario. Our team will look into the matter and revert to you within the next 48 hours with a procedure to be followed for any replacement to happen.

Yes, you can exchange the product within 14 days after receiving it. Please note buyer pays the return charges.

Yes. We do! We like the idea that you find so many of our products fascinating, so go ahead, and place an order that'll make us happy

Yes. We do customization only on bulk orders.

Yes. We loan to bloggers, photographers, and stylists. Please get in touch via mail mentioned in 'contact' section to know more.